All return merchandise must have prior authorization from EZ-ACCESS Customer Service and returned to Algona, WA. All returns must be in original packaging and submitted within 60 days from date of invoice. Custom orders cannot be returned. Orders returned, refused, undeliverable for any reason, or canceled in transit are subject to 15% handling and restocking fee, freight both ways, plus any/all additional fees charged by Freight company.
NOTE: For health reasons, only unused and factory sealed bathing or bathroom products can be returned (opened packages and/or used products will be refused).