FAQ

Customers who buy an EZ-ACCESS ramp expect a first-class purchasing process from start to finish - and this includes installation, An important part of your overall responsibility is to make sure your customer's ramp is safely and correctly Installed.

The good news is EZ-ACCESS has many resources available to help you successfully offer this important service. The best solution is to designate someone on your team to be your in-house installer. EZ-ACCESS modular and portable ramps are very simple to install -a typical modular ramp requires just a few basic tools and can be installed in less than an hour, EZ-ACCESS offers training to help your installer get up to speed, including a step by-step Instructional video, on-call phone support for troubleshooting, and in-person training with your EZ-ACCESS representative where available.

As you know, your customer's safety is the top priority in installing a ramp, so it is important to accurately measure the desired ramp location. Looking at the steps you wish to cover and using either a measuring tape or laser, measure the vertical height from the base of the highest step to the surface below. It is typically easiest to measure from the side of the stairs. Be sure you do not measure the stairs diagonally, because the necessary ramp length will be determined based on the vertical height it needs to reach.

You can be confident that no matter the weather outside, your customer's EZ¬-ACCESS ramp will be fully functional. Our modular ramps are designed to be exposed to the elements and have a special tread to ensure safety. Advise your customers that -as with any other outdoor surface such as a driveway or walkway -it is important to keep the ramp swept off when it snows and use a recommended de-icer. And while our portable ramps perform very well in precipitation, we suggest that they be moved under cover when not in use.

Speed is of the essence for your customers; we know that. Because we have major warehouses located In both Kentucky and Washington State, our shipments usually reach their destination in the continental U.S in 2-3 business days, with installation taking as little as 30 minutes. Expedited shipping is available for an additional charge.

With EZ-ACCESS ramps, the better informed your customer is, the more likely they are to make a purchase. To assist you in creating the Ideal retail environment for your customers, EZ-ACCESS offers Point of-Purchase (POP) displays and selling tools, including spinner racks with EZ•ACCESS products. Based on your sales history and retail environment, we can customize a package that best suits your needs. Package pricing and specials make POP displays affordable and effective investments.

EZ-ACCESS modular ramps have no specific limitation on height, since the design and length can be custom configured for almost any height while still adhering to ADA guidelines of one inch of rise (height) to one foot of ramp length. Although adherence to ADA guidelines is not required for residential ramps, we use them as a reference.

ADA stands for the Americans with Disability Act, which is an umbrella of government guidelines covering many issues relating to disabled Americans. For ramps, ADA guidelines state that one foot of ramp is needed for every inch of vertical rise, although these guidelines are not required for residential. For example, with a 10-inch rise, you would need a 10-foot ramp. You can view the ADA web site at www.ada.gov.

EZ-ACCESS strongly recommends that dealers have a rental system available for customers with temporary accessibility problems. This is an effective way to address a significant market need, while generating recurring revenue for your business. EZ-ACCESS will work with you to get your rental program underway and will advise you on the ideal ramps to hold in rental inventory to maximize your opportunity for a successful program.

At the leader In access solutions for over 25 years, EZ-ACCESS knows that safety and reliability are your customers' primary concerns when selecting the right ramp. It matters very much where your customers' ramps are made, how they are designed and tested, and who is standing behind them. EZ-ACCESS ramps are manufactured at our dedicated factory in Algona, Washington to the exact standards of our proprietary CAD designs. Each ramp model is validated twice -once by internal testing and once by an independent laboratory. And every EZ-ACCESS ramp is backed by our industry-leading warranty.

Unfortunately, not all aluminum ramps live up to these standards. Ramps with manufacturing origins in Southeast Asia, for example, may not adhere to the same rigorous design, testing, and manufacturing criteria utilized by EZ-ACCESS.

Many of these ramps may not carry a warranty, liability insurance, or even basic manufacturing information. Even if a warranty is provided, you may want to consider whether the company that issues the warranty will be around if your customer ever needs to use It. If your customer has an reliability or safety issue and there's no manufacturer to go to -you can guess where they're going to turn -you!

Finally, if your customer is seeking reimbursement from a federally funded program, you should be aware that ramps with manufacturing origins outside of the U.S. may not be eligible for reimbursement.

Call us at 1-800-451-1903 if you'd like to better understand the difference between EZ-ACCESS ramps and the others.

There's no such thing as a free lunch - or free shipping. You're paying for it elsewhere -either in a higher price for the product or in lower product quality. EZ-ACCESS has affordable shipping rates that are based on standard shipment from one of our two warehouses (Kentucky or Washington State) to your destination, with typical delivery in 2-3 business days for the continental United States.

We offer a freight matrix that identifies additional products that can be added to your order to ensure our dealers optimize their freight costs.

EZ-ACCESS only sells through our network of authorized dealers, because we know that they are in the best position to work closely with customers to identify the right ramp solution for each unique situation. Authorized dealers also can assist customers with safe and effective installations. Our customers can always call EZ-¬ACCESS with questions at 1-800-451-1903.